AI REPORTING POINT
REPORTING DOUBTS ABOUT AI/ML ALGORITHM
At Trust AI, we understand that AI and machine learning algorithms are increasingly part of our everyday decisions, from medical diagnoses to financial advice. While these technologies can be powerful tools, they can sometimes create concern or doubt for customers, patients, or end users. Perhaps a decision doesn’t feel fair, or there seems to be bias or wrong conclusions from an algorithm.
On this page you can easily report AI/ML algorithms that you have questions or doubts about. We collect these reports to gain a better understanding of the impact of AI on society and to help companies with transparency and improvement of their AI systems.
How do you recognize an AI/ML algorithm?
- Automated Decisions: If you notice decisions being made automatically without human intervention (e.g. a loan is rejected, or an insurance premium is calculated automatically), chances are an AI/ML algorithm is at work.
- Patterns in Outcomes: If you notice that decisions repeatedly follow certain patterns that seem unfair, this could be a sign that the algorithm contains bias.
- Complex Models: AI/ML is often used in situations where complex calculations are required, such as in healthcare, banking, insurance, and online services.
What happens to your report?
Your report will be collected and analyzed confidentially by Trust AI. We use this information to gain insight into potential issues with AI/ML systems and work with companies that voluntarily want to help us make improvements. Your cooperation is voluntary, and companies are not required to have a seal of approval to respond to reports. We will make sure that your concerns are taken seriously.
Report
If you have any doubts about an algorithm or suspect that something is wrong with a decision made by an AI/ML system, you can report this by filling in our online form. Describe the situation as clearly as possible, including the company or service from which you received the decision, and any relevant information you can provide. We will then contact you and the company or service concerned if there are any further questions, if necessary.
Frequently Asked Questions
After you submit a report, Trust AI will collect the information and investigate the algorithm in question. If we receive enough reports or if a company voluntarily agrees to cooperate, we will start an analysis. We work with companies to take these reports seriously and improve their systems.
Yes, you can choose to make your report anonymous. In that case, we will not share your personal data with third parties. If you choose to leave your contact details, we will be able to contact you for further questions about your report.
No, reporting doubts or concerns about an AI/ML algorithm is entirely voluntary. There is no obligation to inform us, but your report can help make systems fairer and more transparent.
You do not need to provide any technical evidence. As an end user, you only need to describe the situation in which you experienced a problem or doubt. Our team will then assess whether the algorithm needs to be further investigated.
Cooperation of companies is voluntary. Not every company will immediately cooperate or take responsibility for reports. However, we hope that more and more companies will open up to feedback on their AI/ML systems in order to work on improvements.
Yes, you can report any AI or machine learning system that you suspect is acting incorrectly, unfairly, or flawed. This can range from financial decisions to medical diagnoses and everything in between.
We collect reports to gain a broader understanding of how AI systems are used and experienced in practice. This information helps us advise companies on improvements and helps us promote transparency and responsible use of AI.
No, companies are not required to have a quality mark or to cooperate with the reports. The quality mark is voluntary and intended for companies that want to go a step further in ensuring the reliability of their AI systems.
Do you have any questions?
Pleasecontact if you have any further questions about reporting AI/ML algorithms or our quality mark. We are here to help you and discuss your concerns.